At Huco Chocolates, every bar is handcrafted with love, care, and premium ingredients to deliver you the finest experience. Since chocolates are perishable food products, we maintain the highest standards of hygiene, quality, and safety.

👉 Please read our policy carefully before placing your order:

✅ Returns

• Due to the perishable nature of chocolates, we unfortunately cannot accept returns once the product is delivered.
• However, if you receive a wrong item, damaged product, or melted due to transit mishandling, please contact us immediately within 24 hours of delivery with clear photos of the product and packaging.

✅ Refunds / Replacements

• In cases of wrong product dispatch, damage, or quality issue, we will offer either a replacement or a full refund as per your preference.
• Refunds will be processed to your original payment method within 5–7 working days once approved.
• Shipping charges are non-refundable unless the issue is caused by us.

✅ Order Cancellations

• Orders once processed cannot be cancelled as chocolates are made fresh in small batches.
• If cancellation is requested before dispatch, we may refund the amount after deducting applicable processing fees.

✅ How to Raise a Request

• Write to us at [your support email] within 24 hours of delivery.
• Attach order details (Order ID, Name, Contact Number) along with photos of the product/package.
• Our team will review and get back to you within 48 hours.

✅ Important Notes

• Store chocolates in a cool & dry place (18–22°C) to maintain freshness.
• We are not responsible for issues caused by improper storage after delivery.
• Customer satisfaction is our priority – we promise to handle every genuine case with care and fairness.

💝 Huco Promise: Every bite of chocolate should be as sweet as your experience with us. If something goes wrong, we’re here to make it right.